Shipping Policy
Last updated: [Date]
1. Order Processing Time
All orders are processed within 1 business days (excluding weekends and public holidays) after receiving order confirmation. You will receive a notification once your order has been shipped.
Processing times may be extended during peak periods or due to unforeseen circumstances.
2. Shipping to the USA
We currently ship only within the United States.
Shipping costs are calculated at checkout and are paid by the customer. We offer the following shipping methods:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [X-Y] business days | Calculated at checkout |
| Express Shipping | [X-Y] business days | Calculated at checkout |
Actual delivery times may vary depending on carrier performance and other factors.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number that can be used on the carrier’s website. Tracking updates may take up to 8 hours after shipment.
If you do not receive a tracking number within 2 business days, please contact us at [support@simploria.store].
4. Lost, Damaged, or Delayed Shipments
If your order is lost in transit, please contact us within 3 days of the estimated delivery date, and we will assist you in filing a claim with the carrier.
If your item arrives damaged, please send photos of the packaging and the damaged item to [support@simploria.store], and we will work with you to resolve the issue.
We are not responsible for delays caused by the shipping carrier, incorrect addresses provided by customers, or packages marked as “delivered” but not received.
5. Returns Due to Failed Delivery
If an order is returned to us due to an incorrect address, refusal to accept the package, or failure to pick it up from a designated location, we may charge a re-shipping fee or issue a refund excluding the shipping cost.
For more details, please refer to our [Refund Policy].
6. Contact Information
If you have any shipping-related questions or concerns, please contact us:
📧 Email: support@simploria.store
đź“Ť Address: Palliser House, Second Floor, Palliser Road, London, United Kingdom W14 9EB