Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Return Conditions
To be eligible for a return, the item must:
- Be in the same condition as when you received it – unworn, unused, with tags, and in its original packaging.
- Include a receipt or proof of purchase.
To initiate a return, please contact us at support@tacticalhaven.store. If your return is approved, we will provide you with a return shipping label and instructions on how to send your package.
Important! Items sent back without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately, and we will arrange a replacement or refund.
Non-returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants);
- Personalized/custom-made products (e.g., engraved or custom orders);
- Personal care items (e.g., beauty products, hygiene-related items);
- Hazardous materials, flammable liquids, or gases.
If you are unsure whether your item is eligible for return, please contact us before purchasing.
Additionally, sale items and gift cards are non-refundable.
Exchanges
If you need a different item, the fastest way is to return the original item and place a new order after your return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the status. If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please note that banks and payment processors may take additional time to complete the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@tacticalhaven.store.